Kindred — Healthcare
Care coordination for families, not clinicians
A HIPAA-compliant app where the primary user is an exhausted relative at 11pm — designed for that person, and audited for the regulator.
Platforms
iOS · Android
Duration
20 weeks
Delivered
2024
- Weekly active family members
- 89%Weekly active family members
- Compliant, independently assessed
- HIPAACompliant, independently assessed
- More care events logged
- 2.4×More care events logged
- Missed medication events
- -31%Missed medication events
The problem
What we were handed.
Kindred coordinates care for people living at home with complex conditions. The information exists — it is just scattered across three clinicians, two pharmacies and a family WhatsApp group. Any solution had to be usable by a 70-year-old spouse under stress, and defensible to a healthcare regulator.
Native iOSNative AndroidProduct designBackend & APIs
The approach
Four decisions that mattered.
- 01
Ran discovery in people's homes rather than a research lab, which changed the product: the first screen became today, not the record.
- 02
Built the medication flow to be completable in three taps with no reading required, and made the confirmation state unmistakable at arm's length.
- 03
Separated the family view from the clinical view at the data layer, so role-based access is enforced by the backend rather than hidden in the UI.
- 04
Shipped a full audit trail and data-export path from version one, because retrofitting one into a health product is close to impossible.
Built with
- SwiftUI
- Compose
- FHIR
- Postgres
- Twilio
The outcome
Where it landed.
Eighty-nine percent of invited family members are active every week — a number that is essentially unheard of in care coordination, where invited-but-dormant is the norm. Logged care events rose 2.4×, and participating care networks recorded a 31% drop in missed medication events across the first year.
Every other team we spoke to designed for the nurse. Devora insisted on designing for the daughter. That decision is why people use it.